FAQs

Shipping

Do you ship internationally?

We sure do! To proceed to International Checkout, please enter your address and you will see the amount you need to pay or simply email us first with the product you would like to purchase and all the shipping info and then we will email you back with the amount you need to pay for shipping. Remember No returns or exchanges will be accepted.

How do I know my order has shipped?

Once your order has been shipped you will receive a shipping confirmation email from deugeniamolina@gmail.com with your USPS tracking number!

Can I cancel my order?

Once you have received shipping confirmation, your order cannot be

cancelled. You may return or exchange the order by following our returns

and exchanges policy.

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Customer Service

Does EM Inc. have a loyalty program?

Yes! We hope you join our loyalty program, We will email you rewards points and special discounts.

What method of payment do you accept?

We accept all debit and credit cards, paypal payments via ZELLE.

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Returns

How do I make a return?

Return your items by mail via contact, here. Read the "Returns Policy" Section.

**You will need to provide your Purchase Order number, your name and your shipping zip code.